Just a Shop, Sir is your go-to store for all things steampunk-inspired, quirky, and delightfully British. We specialise in collectables, pop culture merch, one-off items, and unique finds with a Victorian flair. Our collection includes everything from rare trinkets to eccentric curiosities, all with a charming twist.
We're proudly based in Manchester, United Kingdom! Just a Shop, Sir is a trading name of How About This? Ltd. Registered company number in England & Wales 15787976.
There are plenty of ways to get in touch with us!
Email: hello@justashopsir.co.uk
Phone: 0161 399 3674
Address: Bartle House, 9 Oxford Court, Manchester, Greater Manchester, United Kingdom, M2 3WQ
You can also head on over to the Contact Us page to submit an email to us.
Email: hello@justashopsir.co.uk
Phone: 0161 399 3674
Address: Bartle House, 9 Oxford Court, Manchester, Greater Manchester, United Kingdom, M2 3WQ
You can also head on over to the Contact Us page to submit an email to us.
If you ever need help, please get in touch! Our customer service team is here to assist you.
For General Enquiries, drop us an email at hello@justashopsir.co.uk, and we’ll respond as quickly as possible.
For help with an order, please contact us at orders@justashopsir.co.uk and a member of our friendly customer service team will get back to you as quickly as possible.
For General Enquiries, drop us an email at hello@justashopsir.co.uk, and we’ll respond as quickly as possible.
For help with an order, please contact us at orders@justashopsir.co.uk and a member of our friendly customer service team will get back to you as quickly as possible.
Many of our items are one-off finds or limited editions, so if you see something you like, don't hesitate! Once they're gone, they may not return. Be sure to check back often for new additions to our eclectic collection.
We have an eclectic mix of items here at Just a Shop, Sir, and some of those items are 'pre-loved'. Pre-loved items have been owned previously, and are therefore 'second-hand'.
The Just a Shop, Sir team put a lot of work into the sourcing of our products. All of our items are new, except for those clearly marked 'pre-loved'.
You can check the item description for an assessment of the condition of the item, but we only sell items that are in 'Excellent' or 'Very Good' condition.
Items in both of those condition categories are in the stated condition, however some wear and tear on pre-loved items is inevitable. If you are unhappy with that state of your item, please contact us at orders@justashopsir.co.uk in the first instance and we'll be happy to help!
The Just a Shop, Sir team put a lot of work into the sourcing of our products. All of our items are new, except for those clearly marked 'pre-loved'.
You can check the item description for an assessment of the condition of the item, but we only sell items that are in 'Excellent' or 'Very Good' condition.
Items in both of those condition categories are in the stated condition, however some wear and tear on pre-loved items is inevitable. If you are unhappy with that state of your item, please contact us at orders@justashopsir.co.uk in the first instance and we'll be happy to help!
Sign up for our newsletter to get exclusive updates on new arrivals, sales, and special promotions. You can also follow us on our social media channels for the latest news and quirky updates.
To keep your collectables in tip-top shape, store them in a cool, dry place away from direct sunlight. Dust them regularly with a soft cloth, and handle with care to preserve their beauty. Each item may have specific care instructions, so be sure to check the product page.
Delivery times vary depending on your location. Orders within the UK typically arrive within 3-5 business days. International orders can take a bit longer, usually 7-15 business days. Please keep an eye on your email for tracking updates!
In the majority of instances, yes. However, sometimes, items can be shipped in separate packages, so please check for multiple tracking numbers.
We'll keep you informed via email on the status of your delivery. You can also login to your Just a Shop, Sir account and find up-to-date delivery information on the Orders page.
If you're not home when your order is delivered, don't worry—here’s what typically happens:
Reattempted Delivery: The courier may try to deliver your package again on the next available business day. You’ll usually receive an update or a notification with the new delivery date.
Delivery to a Neighbour: In some cases, the courier may leave your package with a neighbour or at a nearby safe location if this option is available.
Leave a Delivery Notice: If the courier is unable to leave the package, they may leave a delivery notice with instructions on how to arrange a re-delivery or where to pick up your order.
Pick-Up Option: If the courier is unable to deliver after a certain number of attempts, they may take your package to a local collection point or depot. You can then pick it up at your convenience.
Make sure to track your package using the provided tracking details and check for any notifications from the courier. If you're still concerned, feel free to reach out to us at orders@justashopsir.co.uk, and we’ll help sort it out.
Reattempted Delivery: The courier may try to deliver your package again on the next available business day. You’ll usually receive an update or a notification with the new delivery date.
Delivery to a Neighbour: In some cases, the courier may leave your package with a neighbour or at a nearby safe location if this option is available.
Leave a Delivery Notice: If the courier is unable to leave the package, they may leave a delivery notice with instructions on how to arrange a re-delivery or where to pick up your order.
Pick-Up Option: If the courier is unable to deliver after a certain number of attempts, they may take your package to a local collection point or depot. You can then pick it up at your convenience.
Make sure to track your package using the provided tracking details and check for any notifications from the courier. If you're still concerned, feel free to reach out to us at orders@justashopsir.co.uk, and we’ll help sort it out.
We make every effort to ensure speedy, safe and reliable delivery of your order. In the rare event that an order is late, we'll contact you to let you know. If you need to speak to use however, please pop an email over to orders@justashopsir.co.uk in the first instance and we'll do everything we can to help.
We're sorry to hear that your order hasn’t arrived as expected! Here are a few things you can check:
Check with Neighbours or Household Members: Sometimes, packages are left with neighbours or other members of your household. If you haven’t already, double-check with them.
Delivery Location: The courier may have left the package in a safe place, such as a porch, garage, or behind a plant pot. Look around your property, and check for any notes or delivery instructions.
Check with Your Local Courier: Occasionally, tracking information may show as "Delivered" before the courier has actually made the delivery. It’s a good idea to contact the courier service (you’ll find their details on the tracking page) for further information.
Delivery Confirmation: If your order was left in a secure location or signed for by someone else, the delivery status may reflect that. Check with your building’s reception or the delivery service for additional details.
If you’ve checked all of the above and still haven’t received your order, please contact us at orders@justashopsir.co.uk. We’ll work with you to resolve the issue and ensure you receive your items.
Check with Neighbours or Household Members: Sometimes, packages are left with neighbours or other members of your household. If you haven’t already, double-check with them.
Delivery Location: The courier may have left the package in a safe place, such as a porch, garage, or behind a plant pot. Look around your property, and check for any notes or delivery instructions.
Check with Your Local Courier: Occasionally, tracking information may show as "Delivered" before the courier has actually made the delivery. It’s a good idea to contact the courier service (you’ll find their details on the tracking page) for further information.
Delivery Confirmation: If your order was left in a secure location or signed for by someone else, the delivery status may reflect that. Check with your building’s reception or the delivery service for additional details.
If you’ve checked all of the above and still haven’t received your order, please contact us at orders@justashopsir.co.uk. We’ll work with you to resolve the issue and ensure you receive your items.
There could be a few reasons why your order was returned to sender:
Incorrect or Incomplete Address: If the address provided was missing information or had an error (like a wrong postcode or street name), the courier might not have been able to deliver your package.
Unclaimed Package: If a delivery attempt was made and the package wasn't picked up or accepted within the allotted time frame, the courier may have returned it.
Customs Issues: For international orders, customs may have delayed or refused the shipment, causing it to be returned. This could happen if there were issues with customs paperwork or import restrictions.
Failed Delivery Attempts: If the delivery was unsuccessful after multiple attempts, it might have been returned to us.
If your order has been returned, please get in touch with our customer service team at orders@justashopsir.co.uk. We can confirm the cause and arrange for the order to be re-shipped or refunded, depending on the situation.
Incorrect or Incomplete Address: If the address provided was missing information or had an error (like a wrong postcode or street name), the courier might not have been able to deliver your package.
Unclaimed Package: If a delivery attempt was made and the package wasn't picked up or accepted within the allotted time frame, the courier may have returned it.
Customs Issues: For international orders, customs may have delayed or refused the shipment, causing it to be returned. This could happen if there were issues with customs paperwork or import restrictions.
Failed Delivery Attempts: If the delivery was unsuccessful after multiple attempts, it might have been returned to us.
If your order has been returned, please get in touch with our customer service team at orders@justashopsir.co.uk. We can confirm the cause and arrange for the order to be re-shipped or refunded, depending on the situation.
Oh no, we're sorry about that! We pride ourselves on getting your order right. In the rare event you've received the wrong item, we’ll sort it out for you right away. Here’s what you can do:
Contact Us: Please get in touch with us at orders@justashopsir.co.uk as soon as possible. Include your order number, the item you received, and a description of the issue (or a photo, if possible).
We'll Arrange a Return or Exchange: Once we’ve confirmed the mistake, we’ll arrange for the correct item to be sent to you and provide you with a return label for the incorrect one.
Return the Wrong Item: If necessary, we’ll guide you through the process of returning the wrong item in its original condition, so we can get the right one to you without delay.
We apologise for the inconvenience and appreciate your patience whilst we work to fix this!
Contact Us: Please get in touch with us at orders@justashopsir.co.uk as soon as possible. Include your order number, the item you received, and a description of the issue (or a photo, if possible).
We'll Arrange a Return or Exchange: Once we’ve confirmed the mistake, we’ll arrange for the correct item to be sent to you and provide you with a return label for the incorrect one.
Return the Wrong Item: If necessary, we’ll guide you through the process of returning the wrong item in its original condition, so we can get the right one to you without delay.
We apologise for the inconvenience and appreciate your patience whilst we work to fix this!
We’re sorry if something’s not quite right with your order! Here’s what to do:
Check Your Order Confirmation: Double-check your order confirmation email to make sure everything you ordered is listed correctly. Sometimes, items can be shipped in separate packages, so check for multiple tracking numbers.
Contact Us: If something is still missing or incorrect, please get in touch with us at orders@justashopsir.co.uk. Include your order number and details of the missing or incorrect items, along with any relevant photos if possible.
We’ll Sort It Out: Once we confirm the issue, we’ll arrange for the missing items to be shipped to you or help with a return if an incorrect item was sent.
We’ll do our best to resolve this as quickly as possible and get everything sorted for you!
Check Your Order Confirmation: Double-check your order confirmation email to make sure everything you ordered is listed correctly. Sometimes, items can be shipped in separate packages, so check for multiple tracking numbers.
Contact Us: If something is still missing or incorrect, please get in touch with us at orders@justashopsir.co.uk. Include your order number and details of the missing or incorrect items, along with any relevant photos if possible.
We’ll Sort It Out: Once we confirm the issue, we’ll arrange for the missing items to be shipped to you or help with a return if an incorrect item was sent.
We’ll do our best to resolve this as quickly as possible and get everything sorted for you!
We’re really sorry to hear that your item arrived in less-than-perfect condition. Here’s what to do if you’ve received a faulty or damaged item:
Contact Us Immediately: Please reach out to us at orders@justashopsir.co.uk as soon as possible. Include your order number, a description of the damage or fault, and a photo (if possible) to help us assess the issue.
Return or Exchange: Once we’ve confirmed the issue, we’ll arrange for a return or exchange. We’ll cover the cost of return shipping, and you’ll receive a replacement or a full refund, depending on your preference and stock availability.
Pack the Item Securely: If returning the item, please ensure it’s securely packaged in its original packaging to prevent any further damage during the return process.
We apologise for the inconvenience and will do everything we can to get this sorted for you!
Contact Us Immediately: Please reach out to us at orders@justashopsir.co.uk as soon as possible. Include your order number, a description of the damage or fault, and a photo (if possible) to help us assess the issue.
Return or Exchange: Once we’ve confirmed the issue, we’ll arrange for a return or exchange. We’ll cover the cost of return shipping, and you’ll receive a replacement or a full refund, depending on your preference and stock availability.
Pack the Item Securely: If returning the item, please ensure it’s securely packaged in its original packaging to prevent any further damage during the return process.
We apologise for the inconvenience and will do everything we can to get this sorted for you!
We’re sorry to hear that your order was cancelled. Here are a few possible reasons why this might have happened:
Payment Issues: Sometimes, orders are cancelled if there’s an issue with the payment processing (e.g., a declined transaction or an error during checkout).
Stock Availability: If an item is out of stock or unavailable after the order was placed, we may need to cancel the order. We’ll always try to inform you if this happens.
Incorrect Address: If the delivery address provided was incomplete or incorrect, we may have had to cancel the order in order to avoid delivery issues.
Shipping Restrictions: In rare cases, certain items may be restricted from shipping to your location, which could result in order cancellation.
If you believe your order was cancelled in error or if you need further clarification, please contact us at orders@justashopsir.co.uk and we’ll be happy to assist you and resolve the situation.
Payment Issues: Sometimes, orders are cancelled if there’s an issue with the payment processing (e.g., a declined transaction or an error during checkout).
Stock Availability: If an item is out of stock or unavailable after the order was placed, we may need to cancel the order. We’ll always try to inform you if this happens.
Incorrect Address: If the delivery address provided was incomplete or incorrect, we may have had to cancel the order in order to avoid delivery issues.
Shipping Restrictions: In rare cases, certain items may be restricted from shipping to your location, which could result in order cancellation.
If you believe your order was cancelled in error or if you need further clarification, please contact us at orders@justashopsir.co.uk and we’ll be happy to assist you and resolve the situation.
We understand this is frustrating, and we’re here to help. Here's what typically happens in this situation:
Payment Authorisation: When you place an order, the payment is usually authorised but not immediately charged. If the order is cancelled, the authorisation should be released within a few business days, depending on your payment provider. This is usually a temporary hold, and the funds should be returned to your account.
Processing Delays: Sometimes, it can take a little longer for your bank or payment provider to process the cancellation and release the funds. This can take anywhere from a few days to up to 10 business days, depending on the method of payment.
Contact Us for Support: If the charge remains after this period or if you’re unsure why you’ve been charged, please reach out to us at orders@justashopsir.co.uk with your order details, and we’ll look into it right away.
We’ll do our best to resolve the issue quickly and make sure you’re not left out of pocket!
Payment Authorisation: When you place an order, the payment is usually authorised but not immediately charged. If the order is cancelled, the authorisation should be released within a few business days, depending on your payment provider. This is usually a temporary hold, and the funds should be returned to your account.
Processing Delays: Sometimes, it can take a little longer for your bank or payment provider to process the cancellation and release the funds. This can take anywhere from a few days to up to 10 business days, depending on the method of payment.
Contact Us for Support: If the charge remains after this period or if you’re unsure why you’ve been charged, please reach out to us at orders@justashopsir.co.uk with your order details, and we’ll look into it right away.
We’ll do our best to resolve the issue quickly and make sure you’re not left out of pocket!
United Kingdom (Including Isle of Man, Jersey, Guernsey)
Standard Shipping (3-5 Working Days) – £3.99
Expedited Shipping (1-2 Working Days) – £5.99
Free Standard Shipping – Available on orders over £50
International (Including the EU)
Standard Shipping (7-11 Working Days) – £14.99
Expedited Shipping (2-7 Working Days) – £19.99
Free Standard Shipping – Available on orders over £75
Please note: Bank and Public Holidays are not included. All delivery times are estimated and may be subject to delays beyond our control.
Standard Shipping (3-5 Working Days) – £3.99
Expedited Shipping (1-2 Working Days) – £5.99
Free Standard Shipping – Available on orders over £50
International (Including the EU)
Standard Shipping (7-11 Working Days) – £14.99
Expedited Shipping (2-7 Working Days) – £19.99
Free Standard Shipping – Available on orders over £75
Please note: Bank and Public Holidays are not included. All delivery times are estimated and may be subject to delays beyond our control.
Our primary delivery partner is Yodel, but for some orders we may use Royal Mail. For International Orders, we use Royal Mail or UPS as our delivery partners. All of our orders used tracked delivery services.
Yes! We proudly ship to many countries around the world. Whether you're in the UK, Europe, the USA, or beyond, we'll make sure your order arrives safely at your doorstep.
Please note that unfortunately we cannot offer shipping to the following countries: Afghanistan, Albania, Argentina, Armenia, Azerbaijan, Belarus, Benin, Bosnia & Herzegovina, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Colombia, Congo, Côte d’Ivoire, Democratic People's Republic of Korea, Democratic Republic of the Congo, Eritrea, Ethiopia, Gambia, Ghana, Guinea, Guinea-Bissau, Haiti, Iraq, Iran, Jamaica, Kenya, Kyrgyzstan, Lebanon, Liberia, Libya, Mali, Mauritania, Moldova, Montenegro, Morocco, Myanmar, Nepal, Niger, Nigeria, Oman, Pakistan, People's Republic of China, Russia, Rwanda, Senegal, Serbia, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Ukraine, Uganda, Uzbekistan, Venezuela, Yemen, Zimbabwe
Please note that unfortunately we cannot offer shipping to the following countries: Afghanistan, Albania, Argentina, Armenia, Azerbaijan, Belarus, Benin, Bosnia & Herzegovina, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Colombia, Congo, Côte d’Ivoire, Democratic People's Republic of Korea, Democratic Republic of the Congo, Eritrea, Ethiopia, Gambia, Ghana, Guinea, Guinea-Bissau, Haiti, Iraq, Iran, Jamaica, Kenya, Kyrgyzstan, Lebanon, Liberia, Libya, Mali, Mauritania, Moldova, Montenegro, Morocco, Myanmar, Nepal, Niger, Nigeria, Oman, Pakistan, People's Republic of China, Russia, Rwanda, Senegal, Serbia, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Ukraine, Uganda, Uzbekistan, Venezuela, Yemen, Zimbabwe
Customs charges and duties may apply to international orders, depending on the destination country and the value of your purchase. Unfortunately, we have no control over these charges, as they are determined by the customs authority in your country. If any fees are applicable, they will be your responsibility to pay. We recommend checking with your local customs office for more details before placing an order to avoid any surprises.
Absolutely! We want you to be delighted with your purchase. If something isn’t quite right, we accept returns within 30 days of delivery. Items must be in their original condition. Please visit our Refund Policy
page for more details on how to proceed.
Yes, we offer exchanges on a per item basis. If you would like to discuss an exchange, please contact us at returns@justashopsir.co.uk in the first instance and we'll try our best to get an exchange sorted for you. Please note that due to stock availability and the unique nature of some of our items, exchanges are not always possible. However, we pride ourselves on the service we offer to our customers, so we'll discuss a solution to any issues you might have and ensure you are happy with our service.
Once your return is processed and approved, we’ll issue your refund as quickly as possible. Here’s what you can expect:
Refund Method: Refunds are typically processed using the same payment method you used for the original purchase. If you paid via credit card, the refund will be credited back to your card. For PayPal or other payment methods, the refund will go back to your account.
Processing Time: We aim to process refunds within 5-7 business days once we’ve received the returned item. However, please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
Partial Refunds: If only part of your order is returned, we will issue a partial refund for the items returned. Any shipping charges will be refunded only if the return is due to an error on our part.
If you have any questions or concerns about your refund, feel free to contact us at returns@justashopsir.co.uk and we’ll be happy to help!
Refund Method: Refunds are typically processed using the same payment method you used for the original purchase. If you paid via credit card, the refund will be credited back to your card. For PayPal or other payment methods, the refund will go back to your account.
Processing Time: We aim to process refunds within 5-7 business days once we’ve received the returned item. However, please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
Partial Refunds: If only part of your order is returned, we will issue a partial refund for the items returned. Any shipping charges will be refunded only if the return is due to an error on our part.
If you have any questions or concerns about your refund, feel free to contact us at returns@justashopsir.co.uk and we’ll be happy to help!
We accept a variety of widely used payment options:
- Visa
- Mastercard
- Maestro
- Discover
- Diner's Club
- American Express
- UnionPay
- PayPal
- G Pay
- Apple Pay
- Shop Pay
- Visa
- Mastercard
- Maestro
- Discover
- Diner's Club
- American Express
- UnionPay
- PayPal
- G Pay
- Apple Pay
- Shop Pay
We understand that things can change! If you need to cancel or make changes to your order, here’s what you can do:
Contact Us Quickly: If your order hasn't been processed or shipped yet, we’ll do our best to accommodate your request. Please contact us as soon as possible at orders@justashopsir.co.uk with your order details.
Order Already Shipped: If your order has already been shipped, we're unable to make any changes. However, you can still return the item(s) once they arrive, following our Refund Policy.
To help us process your request quickly, please include your order number and details of what you'd like to cancel or change. We’ll respond as soon as we can to confirm the next steps!
Contact Us Quickly: If your order hasn't been processed or shipped yet, we’ll do our best to accommodate your request. Please contact us as soon as possible at orders@justashopsir.co.uk with your order details.
Order Already Shipped: If your order has already been shipped, we're unable to make any changes. However, you can still return the item(s) once they arrive, following our Refund Policy.
To help us process your request quickly, please include your order number and details of what you'd like to cancel or change. We’ll respond as soon as we can to confirm the next steps!
We're sorry to hear you're having trouble with your payment! Here are a few things you can try to resolve the issue:
Check Your Payment Details: Double-check that your payment information (credit card number, billing address, etc.) is entered correctly. Small errors can cause the payment to fail.
Ensure Sufficient Funds: Make sure your card has enough funds or credit available to complete the purchase.
Try a Different Payment Method: If possible, try using a different payment method (e.g., another credit card, PayPal, or a different payment provider).
Clear Browser Cache & Cookies: Sometimes, your browser’s cache or cookies can cause issues with payments. Try clearing them or using a different browser.
Contact Your Bank or Payment Provider: There may be an issue on their end, such as a block on your card for online transactions. Contact your bank or payment provider for more information.
Retry the Transaction: If the issue persists, wait a few minutes and try again, as it could be a temporary problem with the payment gateway.
If none of these solutions work, please get in touch with us at support@justashopsir.co.uk. We'll help you get your order through smoothly!
Check Your Payment Details: Double-check that your payment information (credit card number, billing address, etc.) is entered correctly. Small errors can cause the payment to fail.
Ensure Sufficient Funds: Make sure your card has enough funds or credit available to complete the purchase.
Try a Different Payment Method: If possible, try using a different payment method (e.g., another credit card, PayPal, or a different payment provider).
Clear Browser Cache & Cookies: Sometimes, your browser’s cache or cookies can cause issues with payments. Try clearing them or using a different browser.
Contact Your Bank or Payment Provider: There may be an issue on their end, such as a block on your card for online transactions. Contact your bank or payment provider for more information.
Retry the Transaction: If the issue persists, wait a few minutes and try again, as it could be a temporary problem with the payment gateway.
If none of these solutions work, please get in touch with us at support@justashopsir.co.uk. We'll help you get your order through smoothly!
You can add a discount code in the Cart menu (the little trolley symbol on the top right-hand side of the website).
Forgot to add your discount code before checkout? Not to worry, you can add your code at checkout too!
Forgot to add your discount code before checkout? Not to worry, you can add your code at checkout too!
Yes, of course! If you need a VAT receipt for your order, just let us know. Please contact us at orders@justashopsir.co.uk with your order number, and we’ll provide you with a VAT receipt for your purchase.